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COMPANY
PROFESSIONALS:
MINDY BARTHOLOMEW, SENIOR CUSTOMER SUPPORT
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WORK EXPERIENCE
Quality Assurance Analyst
Astea International, Horsham, Penn.
Lead for custom enhancements group of QA team for $20 million progress-based
customer relationship management system.
Supported and tested custom enhancements to Astea developed software
on project for installation in 110 countries, including interfaces with
third-party software.
Designed and implemented test cases based on specifications and documentation.
Responsible for identifying, analyzing and documenting defects, questionable
functionality, errors and inconsistencies in software programs.
Identified benchmarks for program efficiency in operating and response times.
Established standards and procedures for application design, specifications,
testing and documentation.
Instrumental in on-site training and support of the Astea product.
Supervisor, Contract Aministration
Decision Servcom Inc., Horsham, Penn.
Supervisor on customer contract support team
Processed new business, billing and account reconciliation.
Maintained accurate database.
Assisted with acquisition assimilation.
Managed various projects utilizing Sequel on AS/400 system.
Coordinator, PC and LAN Integration for CEO
RND Consulting, Mercerville, N.J.
Assisted CEO in all aspects of small business operation.
Coordinated all projects from start to finish, including purchasing
components, interacting with customers and follow-up post-installation.
Managed all administrative requirements including tracking of sales,
invoicing, collection, and correspondence.
Administrator, LAN Program
Decision Data Inc., Horsham, Penn.
Support for the product business manager and Local Area Network (LAN)
consultants.
Purchased components, originated purchase requisitions, sales orders and invoices.
Managed LAN project files.
Assisted manager in creation of marketing announcements and sales
support bulletins for PC- and LAN-related topics.
Arranged and tracked training for LAN sales engineers.
Performed basic research in PC/LAN market.
Designed database applications for tracking and monthly reports.
Dispatch Coordinator/Group Leader
Scheduled and administered 50-person department.
Produced training.
Supervised daily operation, training of new employees.
Conducted performance appraisals.
EDUCATION
Delaware Valley College, Doylestown, Penn.
BS in Business Administration (May 1995)
Magna cum laude
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